There was real empathy in John Virgo's voice for Thepchaiya Un-Nooh.
At the UK Championship - live on the BBC - the Thai player was about to make the biggest 147 of his career and pocket £40,000, possibly rising to £44,000.
Instead, the black ball rattled the jaws of the pocket.
Un-Nooh told the York Press that he had no idea about the prize money on offer.
£44,000? I wish you had told me before I go to pot the black.
This had never happened to me before. In the eighth frame, I was still thinking about that black and it will give me nightmares tonight.
He would go on to lose the match 6-2 to Neil Robertson.